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Help Center

Find answers to your questions and learn how to use TravelDate.

๐Ÿš€ Getting started

How do I create my profile?

After signing up, you'll be guided to complete your profile. Add at least one photo, fill in your bio, and indicate your travel style. A complete profile attracts more matches!

Why is my profile not visible?

Your profile becomes visible to other users only after you've added at least one photo. This is a quality measure to ensure a good experience for everyone.

How do I add my travel destinations?

Go to your profile, then to the "Desired destinations" section. You can add the countries or cities you'd like to visit, with or without specific dates.

๐Ÿ’š Matches & Likes

How does the matching system work?

Browse profiles in the Discover tab. Swipe right or tap the heart to like. If the other person likes you too, it's a match! You can then send each other messages.

How many likes can I give per day?

The number of likes is currently unlimited. Take advantage and discover new travelers!

How do I remove a match?

Open the conversation with the person, tap their name at the top of the screen to view their profile, then select "Remove match". This action is irreversible.

๐Ÿ’ฌ Messages

How do I send a message?

You can only send messages to people you have a mutual match with. Go to the Messages tab and select a conversation.

I'm not receiving message notifications

Check that notifications are enabled in your phone settings for the TravelDate app. Also make sure you're not in "Do Not Disturb" mode.

๐Ÿ›ก๏ธ Safety & Privacy

How do I report a user?

Open the user's profile, tap the three dots in the top right corner, then select "Report". Choose the reason and add details if necessary. Our team reviews all reports.

How do I block someone?

From the person's profile, tap the three dots then "Block". This person will no longer be able to see your profile or contact you. You can manage your blocked users in the settings.

How do I delete my account?

Go to Profile โ†’ Settings โ†’ Delete my account. This action is permanent and will delete all your data, matches and conversations.

Safety tips for meetups

โ€ข Communicate through the app first before sharing your contact details
โ€ข Meet in a public place for the first time
โ€ข Let someone close to you know about your plans
โ€ข Trust your instincts - if something doesn't feel right, leave
โ€ข Never share financial information

Didn't find your answer?

Our team is here to help. Contact us and we'll get back to you as soon as possible.

โœ‰๏ธ Contact us