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Help Center

Find answers to your questions and learn how to use Explore Geneva.

๐Ÿš€ Getting Started

How does Explore Geneva work?

Explore Geneva helps you discover the best places in the city through a simple swipe interface. Browse through curated locations, save your favorites, read fascinating stories, and use the map to plan your exploration.

Do I need to create an account?

No! Explore Geneva works completely offline and doesn't require any account. All your favorites and visited places are stored securely on your device.

What are the discovery tiers?

Places are organized into three tiers:

โญ Must-sees โ€“ Iconic landmarks every visitor should experience
๐Ÿ’Ž Discoveries โ€“ Hidden gems to enrich your visit
๐Ÿ”ฎ Hidden Treasures โ€“ Secret spots for curious explorers

๐Ÿ’› Discovering Places

How do I save a place?

On the Discover screen, swipe right on a place card or tap the heart icon to save it to your favorites. Swipe left or tap X to pass on a place.

How do I read stories about a place?

Tap on any place card to open its detail view. Scroll down to find the "Stories" section with fascinating anecdotes, historical facts, and legends about the location.

Can I filter places by category?

Yes! Tap the filter icon on the Discover screen to filter by categories like History, Nature, Culture, Gastronomy, and more. You can also filter by discovery tier.

What happens when I've seen all places?

The app will suggest exploring a different tier or category. You can also reset your passed places in the settings to see them again.

๐Ÿ—บ๏ธ Using the Map

How do I view my saved places on the map?

Go to the "My Map" tab to see all your favorite places displayed on an interactive map. You can switch between map view and list view using the toggle button.

How do proximity notifications work?

Enable location tracking in the app to receive notifications when you're within 100 meters of a saved place. You can turn this feature on/off from the Map screen.

How do I mark a place as visited?

Open a place from your map or favorites, then tap the "Mark as Visited" button. Visited places will be tracked in your statistics.

โš™๏ธ Settings & Data

How do I change the language?

Go to Profile โ†’ Settings and select your preferred language (French or English). The app will immediately switch to your chosen language.

How do I reset my data?

Go to Profile โ†’ Settings to find options to reset your passed places, favorites, or visited places. You can also clear all data at once.

Is my data backed up?

Your data is stored locally on your device. If you uninstall the app or change phones, your favorites and progress will be lost. A backup feature may be added in a future update.

Where can I see image credits?

Go to Profile โ†’ About โ†’ Image Credits to see the sources and licenses for all images used in the app.

Didn't find your answer?

Our team is here to help. Contact us and we'll get back to you as soon as possible.